Telvista

Telvista is a trusted and award-winning provider of business process outsourcing (BPO) and customer contact center solutions, proudly headquartered in Dallas–Fort Worth, Texas. Since 1997, Telvista has partnered with organizations across a wide range of industries—including retail, telecom, healthcare, hospitality, government, airlines, banking, and automotive—to deliver scalable, omnichannel contact center services that enhance customer experience and drive operational efficiency.

With a global workforce of over 7,000 professionals and operations in the U.S. and Mexico, Telvista offers a comprehensive suite of services tailored to meet the evolving needs of modern businesses. These include:

• Customer Support (Tier 1 / Tier 2) – From account management and reservations to appointment setting and issue resolution.
• Sales Team Outsourcing (BDR/SDR) – Dedicated business development and sales development representatives to drive growth.
• Credit & Collections – Professional, compliant services to manage receivables and improve cash flow.
• Technical Support (Tier 1 / Tier 2) – Expert assistance for troubleshooting, product support, and issue escalation.
• Omnichannel Support – Seamless customer engagement across voice, chat, email, and social media.
• Back-Office Support – Efficient handling of administrative and operational tasks to streamline business processes.
• Staffing Solutions – Scalable workforce solutions to meet seasonal or long-term staffing needs.
• Multilingual Services – Support in multiple languages to serve diverse customer bases.

Rooted in a “people-first” philosophy, Telvista blends human expertise with advanced technology to deliver exceptional service. By integrating AI-powered chatbots, intelligent virtual assistants (IVAs), and interactive voice response (IVR) systems, Telvista empowers its teams to resolve issues faster, personalize interactions, and improve customer satisfaction. Real-time analytics and next-generation tools further enhance performance and decision-making.

Recognized for excellence in recruitment, remote agent programs, and outbound campaigns, Telvista is SOC 2 certified, PCI certified, and HIPAA compliant—ensuring quality, security, and compliance at every level.

Whether you're a startup or a Fortune 500 company, Telvista is your strategic partner for delivering outstanding customer experiences and achieving measurable business results.